I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? Are there any fees associated with making an International Payment? When adding your card Google will preauthorise a small amount... Do I need an internet connection to make payments through Google Pay? Why can't I select more than $500 for the Cardless Cash amount? Accept terms and conditions 3. Can I activate my card on mobile if I don’t have the app? How can I manage the signatories for my business account? Why hasn't my mobile payment gone through? Where can I find the $5 Hey You credit offer T&Cs? Can I use Westpac PayWear for online purchases? Do I still get reward points when they use Fitbit Pay? Terms and Conditions or Product Disclosure Statement. Will Westpac release funds for additional funeral expenses? A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. Why am I asked to complete verification when I add my card to Apple Pay? Is the Westpac Banking for iPad or Windows 8 secure? Why do I need to complete verification when adding my card to Google Pay? As a Business customer, how will Osko® and PayID payments change my bank statement or export? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? What happens when I fill in the online form? What is Westpac online banking for businesses? How do I calculate what I need to pay each month for SmartPlan? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? How do I change the PIN for my Digital Card? Do I need an internet connection to make payments through Samsung Pay? What do I do now? Like a contactless card it’s a fast and convenient way to pay for small purchases. What if there are no participating Hey You cafes/businesses in your area? Great for small businesses on the move that need the flexibility to take the sale to customers. How do I remove existing fingerprints from my iPad? Can I use Google Pay as backup when I lose my card? How long will it take for the cheques to appear as a deposit in my account? Why do I need to nominate a default account? How do I wear and care for the Centsitive Objects Incognito Pin? How do I change the Westpac Keyboard default account? Use Garmin Pay anywhere that accepts contactless payments. If I update my software, can I still use the app? Are there additional fees for using Westpac Keyboard? I've registered my PayID, but I want to use it at another bank, what do I do? Which devices are compatible with the Westpac Banking Action for Google Assistant? Westpac One customers with Mastercard Credit or Debit cards can now make contactless payments on their Android 5.0+ phones using Westpac Pay. Do I also need to send the recipient my Account Name? Do I need to have Westpac SMS Protect to set up a PayID? Can I increase the $20,000 limit which currently applies for a 7-day period? What should I do if I want to deposit a cheque greater $20,000? These may change or we may introduce new ones in the future. The transition is expected to take place in the latter part of 2021. How long does the $5 Hey You credit offer run for? Do I need to re-enrol it? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Westpac New Zealand provides online banking, everyday transaction accounts, home loans & mortgages, credit cards, foreign exchange, insurance, savings and investment solutions to kiwis. Pay anywhere that accepts contactless payments with your Fitbit. How does the Westpac Group intend to meet legal obligations under FATCA? Once I’ve enabled the Westpac Banking skill, how do I use it? How can I customise an invoice number in Biz Invoice? Using Apple Pay with your Westpac Mastercard Debit card. If an account at another financial institution cannot accept Osko payments, what happens? Where can I get the Westpac SWIFT and BIC codes from? How is PayID different? Is Fingerprint sign in more secure than 4 digit passcode sign in? What if I don’t want to use Online Banking to manage my Term Deposit? What do I do with the cheque after submitting it? To pay in apps and on websites in Safari on your iPhone and iPad, select Apple Pay at checkout and complete the payment using Face ID or Touch ID. What happens if I make extra repayments to my SmartPlan? Version History and Review, Questions & Answers How do I get an emergency card replacement while I'm overseas? Why am I seeing a message to contact my bank? If I have an iPhone X, can I use Face ID on the Westpac app to log in? Simply add your eligible Westpac credit or debit card using the Fitbit app on your mobile device. Can I set it up later? How do I refresh Quick Balance on my Apple Watch? Garmin Pay means you can leave your cash and cards at home and go wherever your active life takes you. How do I set up mobile payments on my mobile? My current card is about to expire, when will I be able to view my new Digital Card details? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? How do I dispute a transaction made using Apple Pay? How do I know I'm on the real Westpac website? What is displayed to people paying my PayID? Are the Garmin Pay transaction limits the same as my physical Card? Can I make a payment in a different currency using Siri? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. How do I add my eligible card to Apple Pay from the Westpac App? How do I link my Westpac Online Banking to Google Assistant? Google Pay requests a token (or series of tokens) from the Scheme Provider to authorise transactions using your Virtual Account Number ("Token Key"). Google Pay is available for your eligible debit and credit cards. Why don't mobile payments on my mobile work at some terminals? Do I get signed out of Online Banking automatically when I close the browser? I don't recognise a Direct Debit transaction. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN … How will my personal information be shared with Fitbit? I received a response that my card has already been used for this $5 Hey You credit offer. What should I do if I have issues creating a PayID or making or receiving PayID payments? What are the new upgraded features of Online Banking? © 2017 Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Have you changed the password length or requirements with the changes to the Online Keypad? Westpac Group has announced the sale of its Westpac Pacific businesses; Westpac Bank - PNG - Limited and Westpac Fiji, to Kina Bank, subject to local regulatory and Kina shareholder approvals. When can I use Online Banking to manage my Term Deposit? Do I need to have my phone nearby to use Garmin Pay? Can I add my cards to more than 1 device? I can see my card in my Garmin but the transaction is declining. What is Siri and how do I set it up on my iPhone? How do I put on the Westpac PayWear Essentials Range Band? How secure is it to set or change my PIN online? What tablet devices is fingerprint sign in available on? Which cards are eligible to be added to Google Pay? Can my additional card holder add their card to Apple Pay? How do I pay out and close my Personal Loan? * Using Apple Pay is simple, and it works with … I am not a Westpac customer but have received an email from Westpac. Everyday Banking Ways to pay Apple Pay Apple Pay and you're away. How to use contactless Always use the same contactless card or linked device to tap on and tap off to ensure you pay the right fare for your trip. What should I do now? Do I need an internet connection to make payments through Google Pay? Are there any additional fees for using credit card repayment reminder? Will my password information for non-Westpac accounts remain secure? Read the Google Pay Terms and Conditions (PDF 680KB) before making a decision and consider if it is right for you. Can I still make split payments using my mobile? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? Can I activate my card on mobile without using my camera? 9:30am - 4pm, Mon - Thurs Where can I find out more information about Fitbit Pay? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? What is the Foreign Accounts Tax Compliance Act (FATCA)? Can I make a contactless transaction if I am on a call or browsing the Internet? Why do I need to input the value when it’s on the cheque? Is my card eligible to set or change my card PIN online? Will the Digital Mail be the same as paper mail? Internet connection may be needed to make purchases using Google Pay and normal mobile data charges apply. I'm an additional cardholder, why can't I view my card details? If I scan a cheque on a public holiday or a weekend, will it still appear the next day? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? What details can I view and manage from Online Banking? What information is available for interest rates and tax? Will mobile payments work if I have a case on my mobile? How do I wear and care for the Centsitive Objects Nostalgia Pin? Can I use Apple Pay while I’m overseas in the same way I do in Australia? On what devices are the Westpac skills available? How do I see Quick Balance on my Apple Watch? Westpac Mobile PayWay enables your business to accept credit and debit card payments using a secure card reader connected to your smartphones or tablets*. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? A valid Token Key is required to make an Google Pay payment. Lending criteria apply to approval of credit products. I need help opening a joint account. I entered the incorrect amount of the cheque when I scanned it, what do I do? What can I view in my transaction history? Simply use the Fitbit app on your smartphone to add your Westpac Mastercard or Visa card to your Fitbit watch. Set up Apple Pay Enjoy all the benefits of your Westpac credit or debit Mastercard with Apple Pay on iPhone, Apple Watch, iPad and Mac. Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? Just enter your usual Westpac One ID and password to link your account with Westpac Pay. How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Can I view my Digital Card details for a co-branded Westpac AMEX card? You can make purchases at millions of store worldwide, at any terminal where contactless payments are accepted. Do I still get reward points when I use Garmin Pay? What cards can I activate using Westpac Mobile Banking? What happens if the cheque is dishonoured or declined? Now you can add your eligible cards, plus load your loyalty and gift cards to Google Pay so they’ll be with you always too. Just look for one of these symbols at checkout: Google Pay is available for your eligible debit and credit cards. Authenticate your account using your Westpac One login details 4. Which cards are eligible for a Digital Card? What is the screen that slides out when making a payment? Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? What happens if I have Card Autopay on my account? If you’re a full time tertiary student studying in Australia, you’ll pay $0 monthly service fee on the Westpac Choice account for the duration of your studies in Australia (because you’ll have better things to spend your money on than bank fees). Your personal trainer, watch and now, wallet too. How do I use Samsung Pay on my Samsung Gear watch? Can I use my Online Banking details to sign in to the Westpac App? When will the External Accounts Service be removed? I've deleted the Google Pay app but can still make payments. How will I know if it's going to be an Osko® payment when I make a payment? I received an email from Westpac. Who can I talk to? Do I need an internet connection to make Garmin Pay payments? Can I continue to access my funds prior to receiving my new card? We use cookies to secure and tailor your web use. Which devices are eligible for the Westpac Keyboard? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. How can I set up Samsung Pay on my Samsung Gear device? Can I only make an Osko® payment to a PayID? What is the credit card repayment reminder? How do I change the account displayed in Quick Balance? To use Google Pay you will need to use a compatible device with a supported operating system. Our notice explains how we use cookies and how you can manage them. Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? How do I stop payments to my PayID or de-activate my PayID? What are the interest rates on your credit cards? Which cards are eligible to be added to Google Pay? If I am going overseas, will I be protected? The card details shown on the receipt provided by a merchant will contain the last four digits of your Virtual rather than your physical... Google keeps all payment information on secure servers. What do I need to do if I am a US citizen or tax resident? How do I share my BSB and account details? Can I cancel or dispute a pending transaction? Can a joint account have more than two account holders? Can I see my transactions in Apple Wallet? How do I transfer between my accounts using Online Banking? Will I still be able to view my BT accounts within Westpac Online Banking? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? What should I do? Can more than one person use their fingerprint to sign in on the same device? See westpac.com.au/devices to see if your phone is compatible • Sign in with a 4 digit … Will I still have Westpac Protect™ SMS Code for Tablet Banking? I'm having trouble enabling the Westpac Banking skill. Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? Can I make payments to friends, pay bills or transfer money using Siri? Full details are available on request. Why? Use your smartphone or tablet to check your balance, transfer funds between your accounts or to a friend or family member. Westpac One Online Banking NZ . I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. What happens if a Term Deposit is held as a security or has a restricted status? How can I view my external account information? / Can I add my card on multiple devices? Full details are available on request. How do I view eStatements for an account that has been closed? Do I need to remove it? 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